Frequently Asked Questions
PEP is a wellness-focused company committed to providing innovative products and educational resources designed to support healthy lifestyle choices. Our goal is to make wellness convenient, accessible, and easy to incorporate into everyday life.
PEP offers dissolving oral strip products and other wellness solutions designed for convenience and ease of use. Product offerings may vary and are subject to change.
Oral strips provide a convenient, portable format that can easily fit into a busy lifestyle. They are simple to use and require no mixing, measuring, or preparation.
Follow the directions provided on the product label. Usage instructions may vary depending on the product.
PEP products are intended for adults. Individuals who are pregnant, nursing, taking medications, have a medical condition, or have specific health concerns should consult a qualified healthcare professional before using any dietary supplement.
No. PEP products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Individual experiences may vary. PEP does not guarantee specific outcomes, benefits, or results from the use of any product.
Yes, PEP is committed to working with manufacturing partners that follow applicable quality standards and industry best practices.
PEP products are manufactured in facilities that adhere to applicable manufacturing and quality-control standards and located in the USA.
Product usage should always follow label directions. If you have questions regarding your personal circumstances, consult a qualified healthcare professional before combining products
No. PEP products are not intended to replace professional medical advice, diagnosis, or treatment. Always seek guidance from a qualified healthcare provider regarding health-related questions.
No. Information provided by PEP, including website content, educational materials, social media content, and customer communications, is for informational purposes only and should not be considered medical advice. Always consult your own Healthcare professional.
We encourage customers to review product labels, ingredient information, and educational materials available on our website. For specific questions, please contact our customer support team.
Yes. PEP offers an affiliate program for individuals interested in sharing PEP products and introducing others to the PEP community.
Qualified affiliates may earn commissions based on eligible product sales generated through their referrals, subject to the terms and conditions of the PEP Affiliate Program.
No prior experience is required. PEP provides educational resources and support to help affiliates learn about our products and affiliate program.
No. Earnings are not guaranteed and will vary based on individual effort, experience, market conditions, and other factors. Any examples of earnings are for illustrative purposes only and should not be considered typical or guaranteed.
For customer service, product questions, or affiliate support, please visit our Contact Us page or reach out through the communication methods listed on our website.
At PEP, we want you to be satisfied with your purchase.
If you are not completely satisfied, you may return your product within 10 calendar days of the date you receive your order for a 50% refund of the purchase price, subject to the following terms:
- Return requests must be initiated within 10 calendar days of the delivery date.
- Returned items must be received by us within 10 calendar days after your return request is approved.
- Products must be returned in their original packaging. We reserve the right to refuse returns that are damaged due to misuse or are missing substantial portions of the original contents.
- Refunds are limited to 50% of the original purchase price of the returned item(s). Original shipping charges, expedited shipping fees, and any applicable taxes are non-refundable unless required by law.
- Customers are responsible for return shipping costs unless the return is due to our error (such as receiving an incorrect or damaged item).
- Once your return is received and inspected, eligible refunds will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your financial institution.
- Promotional items, gift cards, and final sale items (if applicable) are not eligible for return or refund.
To begin a return, please contact our customer support team with your order number and reason for the return. Return instructions and the return shipping address will be provided once your request is approved.
PEP reserves the right to modify this Return & Refund Policy at any time. Any changes will apply to purchases made after the updated policy is posted.
Standard shipping typically takes 5-7 business days. Express shipping options are available at checkout.
Yes, we ship to most countries worldwide. International shipping times vary by location.